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Old 05-15-2008, 11:58 AM   #1
==skinless==
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Hi no confirmation on my order.

Ok i hope am in the right section for that if not sorry.

Ok my problem is i did 1 order of 4 cds on Brutal Bands website.
I already order 7 cd and all got it but i was recieving a confirmation.
Now the 4 cd`s i order tuesday i didn`t get any confirmation about it and i am a bit worry that my order didn`t pass the way it should the price order was $42.95 USD

The 42.95 as been debit from my paypal account and it say like it should order approved.


I send 1 email to Brutal Bands yesterday morning and didn`t get any reply so thats make me worry even more as i say i order 7 disc already and it all when fine with a confirmation for all of them.

So i wait for a reply here then thanks again and keep it up mate
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Old 05-15-2008, 01:52 PM   #2
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Quote:
Originally Posted by ==skinless== View Post
Ok i hope am in the right section for that if not sorry.

Ok my problem is i did 1 order of 4 cds on Brutal Bands website.
I already order 7 cd and all got it but i was recieving a confirmation.
Now the 4 cd`s i order tuesday i didn`t get any confirmation about it and i am a bit worry that my order didn`t pass the way it should the price order was $42.95 USD

The 42.95 as been debit from my paypal account and it say like it should order approved.


I send 1 email to Brutal Bands yesterday morning and didn`t get any reply so thats make me worry even more as i say i order 7 disc already and it all when fine with a confirmation for all of them.

So i wait for a reply here then thanks again and keep it up mate
Hello - yes, this order was shipped out. And yes, I see that the confirmation email was not sent out when you placed the order. Sorry about that. We were having some technical issues earlier this week, but they are resolved now.

Note to all customers that read this. We've been having email problems mostly related to spam. So we have changed our email address. The new email address can be found on our contact page.

In addition we have made an slight improvement to our ordering system. From now on not only will you receive an order confirmation email after you've placed your order, but you will now also receive another confirmation email when the order has been processed and shipped. We started doing this yesterday (May 14, 2008).
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Old 05-15-2008, 02:51 PM   #3
==skinless==
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Ha thanks a lot mate you see me happy, this is a great news for me and thanks for the quick reply.

It explain why i didn`t receive a confirmation and a reply so thanks Scott your the best



The order as been arrived thanks again.

Last edited by ==skinless==; 06-01-2008 at 02:13 PM.
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